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Terms of Use – ReiCover (Beta)

As of: June 2026 · Version 1.1

The legally binding version of these Terms is in German. This English translation is provided for convenience.

1. Provider and scope

These Terms of Use apply to the use of the “Rei” / “ReiCover” app (the “App”) during the closed beta phase. Provider:

Christoph Spanagel and Sascha Dietz Lindenstraße 5B, 68723 Schwetzingen, Germany Email: reicover.info@gmail.com

By registering you accept these Terms. We grant you a simple, non-transferable, revocable right to use the App for your personal, non-commercial use.

2. What Rei is – and what Rei is not

Rei is an AI-supported coach for self-reflection and mental wellbeing. Rei helps you organise your thoughts, understand yourself better, and develop routines for your wellbeing.

Important – please read carefully:

  • Rei is NOT a therapist, NOT a doctor, and NOT a medical device.
  • Rei does NOT make diagnoses and provides NO medical treatment recommendations.
  • Using the App is NOT a substitute for psychotherapeutic or medical treatment. If you have or suspect a mental illness, please consult a doctor or psychotherapist.
  • Rei is an artificial intelligence. Responses may be incomplete, inaccurate, or wrong. Do not rely on the App alone for important decisions about your health.
  • We make no representation that using the App will improve your wellbeing or lead to specific outcomes. The effect of self-reflection offerings varies considerably between individuals.

By registering, you confirm that you have understood these notices.

3. Emergencies and crises

The App is NOT suitable for emergencies and does not provide a crisis service. If you are in an acute crisis, are thinking of harming yourself, or urgently need help, please contact:

  • Telefonseelsorge Germany: 0800 111 0 111 or 0800 111 0 222 (free, 24/7)
  • Telefonseelsorge Austria: 142 (free, 24/7)
  • Emergency: 112

4. Beta phase

The App is in an early test phase (“beta”). This means:

  • Use during the beta phase is entirely free of charge.
  • The App may contain errors; features may change, be added, or be removed.
  • Continuous availability is not guaranteed.
  • We may end the beta phase or discontinue the App. In that case we will inform you with reasonable advance notice by email or in the App. Your data will be deleted when the App is discontinued; on request we will provide your data in a machine-readable format beforehand.

5. Participation and account

  • Participation in the beta is only possible by personal invitation from us.
  • Your access is personal and non-transferable. Please do not share your invitation or access credentials with third parties.
  • You must be at least 18 years old.
  • Keep your credentials confidential and inform us if you suspect misuse of your account.
  • The beta is intended for users residing in Germany and Austria.

6. Usage rules

When using the App, the following are not permitted:

  • using the App for unlawful purposes,
  • circumventing or manipulating security mechanisms, in particular bypassing AI safeguards (“jailbreaking”) or attempting to extract system instructions, training data, or underlying models,
  • decompiling, reverse engineering, or systematically scraping the App,
  • intentionally overloading the App or disrupting its operation,
  • posting content that infringes third-party rights,
  • sharing identifying personal data of other people (e.g. full names with sensitive details) without their consent. Please respect the privacy of others in your conversations.

In the event of violations of these Terms we may suspend or close your account after prior notice; in case of serious violations also without prior notice.

7. Privacy

Information on the processing of your personal data can be found in our Privacy Policy, available in the App under Settings.

8. Termination

  • You can stop using the App at any time and delete your account in the App. This deletes all your data immediately and irreversibly.
  • We may end your usage relationship with reasonable advance notice by email, e.g. at the end of the beta phase. The right to suspension on violation (Section 6) remains unaffected.
  • Provisions that by their nature are intended to survive termination (in particular liability and intellectual property) remain in force after termination.

9. Liability

  • We are liable without limitation for intent and gross negligence as well as for damages from injury to life, body, or health.
  • For ordinary negligence we are liable only for the breach of essential contractual obligations (obligations whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely), and limited to the foreseeable damage typical for the contract.
  • Beyond that, liability is excluded.
  • Liability under mandatory statutory provisions remains unaffected.

10. Intellectual property

All rights in the App, its design, the trademarks “Rei” and “ReiCover”, and the underlying technology belong to us or our licensors. You retain all rights in the content you input into the App; you only grant us the right to process this content to provide the App.

11. Changes to these Terms

We may adapt these Terms, e.g. for feature changes or changes in the legal situation. We will inform you of changes within the App; material changes require your renewed consent.

12. Dispute resolution

If you are dissatisfied with something, please contact us first directly at reicover.info@gmail.com – we will try to find a solution. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

13. Final provisions

  • German law applies. Mandatory consumer-protection provisions of your country of residence (e.g. Austria) remain unaffected.
  • Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.